Privacy Policy

At Lotus Designs, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you use our website and services.

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1. Information We Collect

We may collect and process the following information:

• Personal details such as your name, email address, phone number and business information when you contact us or place an order

• Payment details when you purchase our services or products (processed securely through third party payment providers)

• Project information you provide to allow us to deliver your design services

• Technical data such as IP address, browser type, operating system and browsing behaviour on our website through cookies and analytics

 

2. How We Use Your Information

We use your information to:

• Provide and manage our design services and products

• Communicate with you regarding projects, quotes or orders

• Process payments and deliver purchased items

• Improve our website, services and customer experience

• Comply with legal and regulatory obligations

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3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service providers such as payment processors, delivery partners or IT support

• Legal authorities if required by law or to protect our rights

 

4. Cookies and Analytics

Our website uses cookies and analytics tools such as Google Analytics to track visitor behaviour, improve website performance and understand how our services are used. You can control cookie settings in your browser at any time.

 

5. Data Storage and Security

We take appropriate technical and organisational measures to keep your personal data secure. Information is stored only as long as necessary to fulfil the purpose for which it was collected or as required by law.

 

6. Your Rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you

• Request corrections or updates to your information

• Request deletion of your personal data where applicable

• Object to certain types of processing

• Withdraw consent where processing is based on consent

To exercise your rights please contact us at lotusdesignsx@gmail.com.

 

7. Third Party Links

Our website may include links to third party websites. We are not responsible for the privacy practices or content of those sites.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled please contact us at:

Lotus Designs - Email: lotusdesignsx@gmail.com