At Lotus Designs your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below to understand how we handle returns and refunds.
Returns
Eligibility
Products must be unused and in the same condition that you received them.
Products must be in the original packaging.
A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Custom or personalized products (e.g., custom invitations, branding kits, etc.)
Downloadable software products
Gift cards
Items on sale or clearance
Return Process
Contact Us: Email us at lotusdesignsx@gmail.com with the suject line "returns request" to initiate the return process. Please provide your order number and reason for return.
Return Authorisation: We will review your request and provide return shipping instructions if your return is approved.
Shipping: Pack the product securely and include the original receipt. Write the RAN on the outside of the package. You are responsible for paying the shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance.
Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds
Approval
If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Partial Refunds
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
Check Your Account: Verify your bank account or credit card statement for the refund.
Contact Your Bank or Credit Card Company: Refund processing times can vary. It may take some time before your refund is officially posted.
Contact Us: If you’ve done all of this and still have not received your refund, please contact us at lotusdesignsx@gmail.com for further assistance.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at lotusdesignsx@gmail.com.
Shipping Costs
Contact Us
If you have any questions about our refund policy, please contact us: lotusdesignsx@gmail.com
